FiftyOne Post-Sale Support

FiftyOne provides data and tools to allow merchants to offer enhanced customer service to their international shoppers. As a result, merchants can provide the same level of service as they do to their domestic shoppers.

Returns management

• Customers ship the returned items to a local hub. FiftyOne handles the rest of the process: shipping to merchant in the U.S., credit to the shopper, refund of taxes and duties
• Web based customer service tools - tracking from hub back
• Guaranteed cost - the exchange rates that were used for the payment are used for the return

Customer service tools

• International order data visibility: Customer Service reps have full data visibility, and can use FiftyOne tools to see all international order details

Business policy adaptable

• FiftyOne features allow merchants to adapt their current, domestic service policy to their international shoppers in terms of order tracking, return and exchange policy, etc.